Leading the Furniture Industry in
Customer Care and Warranty Administration

Palladio provides a wide range of services to furniture manufacturers and retailers. Our services allow you to limit administration and remove potential conflicts of interest with independent contractors. Most importantly, we enhance your consumer’s experience and reduce your cost and liability.

Our goal is to partner with you and help you in the areas which are not your core competency. We want you to focus on your key areas while we use our strengths to galvanize the superior service you endeavor to provide to your consumers.  
 
We provide 5 key services with total transparency to our customers. As our customer you will be able to select one or more of these services, we are here to tailor our services to meet your needs.

 

  1. 5-G Service Technician coverage in the United States, Puerto Rico and Canada
    We offer our service technician administration (i.e. sourcing, appointment, consumer follow-up, etc.) as a pay-as-you-go service or combined with other services. All our service technicians are background checked and insured. This is our Flag Ship “Palladio Services Program.”

     

  2. Call Center Outsourcing
    Our state-of-the-art telephone system allows us to provide dedicated lines, customized greetings and special call flows to meet your needs. We deliver live calls to your office which allows you to listen to how we interact with the consumers.  Our call center staff is well trained (i.e. customer service and furniture) and the employees have an average tenure of 6 years.

     

  3. Warehousing
    Our 40,000 sqft. LEED Certified warehouse in North Carolina with 9 docking bays allows us to receive and stock furniture components and other parts.

     

  4. Nationwide Drop-Shipment
    Our efficient operations and our economies of scale allow us to drop-ship to anywhere in the United States at very reasonable rates. Parts and components are stocked in our warehouse from where they are packaged and shipped.

     

  5. Consumer Sales
    Our sales department executes consumer sales for product, component parts and furniture. It is equipped for credit card and check purchases involving end consumers, retailers and manufacturers.

 
Please contact us at (866) 665-1601 for more information. We look forward to providing you and your consumers with outstanding service.